Refund Policy for Willette’s Fresh Start Cleanings LLC

At Willette’s Fresh Start Cleanings LLC, we are committed to providing exceptional cleaning services and ensuring customer satisfaction. Please read our refund policy carefully to understand your rights and responsibilities as our valued client.

1. Satisfaction Guarantee

We strive to deliver high-quality cleaning services tailored to your specific needs. If you are not satisfied with the quality of our service, please contact us within 24 hours of your scheduled cleaning. We will gladly address your concerns and offer a free re-cleaning of the affected area.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Cancellations: If you cancel your cleaning appointment at least 24 hours in advance, you are eligible for a full refund of any prepaid fees.
• Missed Appointments: If our team fails to show up for a scheduled cleaning without prior notice, you may request a full refund or reschedule at no additional cost.
• Unresolved Issues: If re-cleaning does not meet your expectations and the issue remains unresolved, you may request a partial or full refund, depending on the circumstances.

3. Non-Refundable Fees

The following fees are non-refundable:

• Same-Day Cancellations: Cancellations made less than 24 hours before the scheduled cleaning will incur a cancellation fee of 50% of the service cost.
• Initial Consultation Fees: Any fees associated with consultations or assessments are non-refundable.

4. How to Request a Refund

To request a refund, please email us at [email protected] or call us at (470)882-0155. Include the following information:

• Your full name
• Date of the service
• A detailed description of your concern

Refund requests will be reviewed within 24 hours and eligible refunds will be processed within 5-7 business days of approval.

5. Exclusions

Refunds will not be issued in the following cases:

• Issues reported more than 24 hours after the cleaning service.
• Damage or issues caused by pre-existing conditions in the property.
• Requests for refunds based on dissatisfaction with optional or add-on services not included in the initial agreement.

6. Modifications to the Policy

Willette’s Fresh Start Cleanings LLC reserves the right to update or modify this refund policy at any time. Any changes will be communicated to clients and posted on our website.

Thank you for choosing Willette’s Fresh Start Cleanings LLC. Your satisfaction is our top priority, and we are here to make things right if we fall short of your expectations.